Contribute an experience, not an advertisement
The community area is for relevant first-hand accounts about the company whose page you are viewing.
Describe the experience clearly
Explain the service, the sequence of events and the outcome in your own words. Distinguish what you observed from what you inferred. A useful review does not require an account, booking or order number to be public.
Keep people’s information private
Do not post passwords, identity documents, payment details, home addresses, medical records or someone else’s private contact information. Choose a public display name you are comfortable sharing. The email field is for private administration.
No substitute support numbers
Advertising alternative phone numbers, referral offers, paid services or guaranteed refunds is not permitted in reviews. Do not impersonate staff or use a review to solicit customers. Duplicate, automated or manipulated submissions may be rejected.
Moderation before publication
New submissions enter a pending queue. They can be approved, rejected or removed for relevance, privacy, spam, abuse or other rule violations. A negative opinion is not by itself grounds for rejection. Moderation is not a transaction-verification service.
How ratings are displayed
Only approved local contributions are included in the community score. No score is manufactured for a company with no published reviews, and outside-platform ratings are not blended into this calculation.
Raise a concern
Send the publisher a link and enough information to identify a contribution. An administrative review may require private clarification, but do not send sensitive evidence unless an appropriate process has been agreed.